Shipping, Returns, and Refunds Policy
Shipping
At Minimillo, we are committed to delivering your orders as quickly as possible. We offer free shipping to all countries, with an estimated delivery time of 5 to 15 business days. This timeframe may vary depending on the destination and shipping conditions.
Return Policy
We want you to be completely satisfied with your purchase. You have the option to return your items within 45 days of receiving your order.
Returns are free under certain conditions:
The product must be unused and in its original packaging.
You must submit a return request via our contact form.
Returned items that do not meet these criteria will not be accepted.
Return Procedure
To initiate a return, please follow these steps:
Contact our customer service department at info@minimillo.com to submit your return request.
Include your order number and the reason for the return.
We will provide you with the necessary instructions to return your item.
Terms and Conditions Refunds
Refunds are only possible in the following cases:
- Product damaged or broken upon receipt.
- Order error (incorrect product received).
To obtain a refund, you must provide proof (photos or videos) within 7 days of receiving your order. Refund requests must be sent to info@minimillo.com.
Refund Methods
Refunds will be processed via the same payment method used for the purchase.
Please note that refund processing can take up to 14 business days after approval of your request.
Contact
For any questions regarding our shipping, return, and refund policy, please feel free to contact us:
Email: info@minimillo.com
Phone: +33 4 80 95 98 35
Address: 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France